Write the desk. Do not write the manufacturers through us.

The Home Backup is a small editorial site, and email is the entire operation. There is no ticket system, no live chat, and no warranty desk here for Jackery, BLUETTI, or Anker SOLIX.

Updated September 23, 2026

Mail goes to editorial@thehomebackup.com. That is the one address, and it is the working brand mailbox. There is no second “support@” alias, so please do not invent one.

What we will answer

• Corrections. A dated spec, a street price, or a photograph that no longer matches the manufacturer page. Send us the URL on this site along with the manufacturer page you checked, and we can fix it the same week.
• Affiliate programs. Impact, Awin, or a brand partnership manager holding a real tracking URL. We do not invent click IDs over email either.
• Press and reprints. Short quotes are fine as long as you link back. Scraping the whole catalog into somebody’s “top 50 solar generators” roundup is not.
• Scope questions. If what you need is rooftop solar, a Tesla Powerwall, or an installer lead, we will happily point you somewhere else. Knowing where our edges are is part of the job.

What we will not answer

• Warranty claims, firmware bugs, or “why won’t my fridge start.” Write the brand. Start at Jackery, BLUETTI, or Anker SOLIX.
• Permit, gas-line, or transfer-switch advice for a specific address. Hire an electrician. Read the generator buying guide for the order of operations, not a stamp of approval.
• Coupon codes we have not published. We do not keep a secret stash in this inbox.
• Guest posts about “energy independence,” crypto miners, or roof-mount kits.

How to file a spec correction

Every named SKU here is locked to a manufacturer page with a date on it, currently September 23, 2026. So if Jackery, BLUETTI, or Anker SOLIX has quietly moved a watt-hour, an inverter rating, a weight, or a street price, send us four things:

1. The SKU page on this site (example: Explorer 2000 Plus).
2. The official product URL you used.
3. The field that moved (capacity, output, surge, voltage, weight, expandability, street price).
4. A note if the manufacturer has since published a number we left blank. We leave surge and Voc empty whenever the live page contradicts itself or goes vague, because an empty cell is honest and an invented peak watt is not.

Affiliate and legal

We may earn a commission from featured partner links, and the price you pay does not budge either way. The disclosure block at the foot of every page carrying partner links is the short notice. The long version lives on affiliate disclosure. Privacy for this static site is on privacy. Ranking rules are on how we review.

The Home Backup is not Jackery, BLUETTI, Anker SOLIX, or any generator manufacturer. Product names are trademarks of their owners, and the official product photographs are here so you know which box we are talking about.

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